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BPM and Case 101

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    ACMLive

    ACM Live covers one of the hottest topics today,
    Adaptive Case Management

    The on-demand program delivers a comprehensive education on ACM, case studies, demos of ACM solutions, and Interviews with ACM luminaries.

    Enjoy the videos from the event below. For on-demand access to the entire event, visit www.acmlive.tv.  

    Insurance and Case Management

    The New World of Client Retention
     
     

    SPEAKERS

    Gerard Gibney
    Senior Strategist, Financial Services, Open Text

    Tom Koulopoulos
    Delphi's Chairman and Founder

    Insurers Improve Customer Service and Reduce Costs with the Client Management Framework

    SPEAKERS

    John Williams
    Vice President, BPS Solutions, Open Text

    Tom Koulopoulos
    Delphi's Chairman and Founder

    Executive Interviews on Adaptive Case Management

    Using Case Management to Deliver Signature Customer Experiences

    SPEAKERS

    Steve Russell
    Senior Vice President, Research & Development

    Tom Koulopoulos
    Delphi's Chairman and Founder

    Using OpenText Case360 to Transform Customer Service

    SPEAKERS

    Wendy Kimball
    Director, Customer Care - Vision Service Plan

    Tom Koulopoulos
    Delphi's Chairman and Founder

    Adaptive Case Management in Action

    Demo: Building a 360 Degree View for Signature Customer Experiences

    SPEAKERS

    Dan Crow
    Business Solutions Consultant

    Tom Koulopoulos
    Delphi's Chairman and Founder

    Working Outside the Box: Using Case Management to Bring Order to Chaos

    SPEAKERS

    Chris Skirde
    Director Product Management

    Tom Koulopoulos
    Delphi's Chairman and Founder