Customer Stories > Louisiana Department of Social Services
The Louisiana Department of Social Services, Office of Family Support (OFS), is the lead state agency for the administration of the Child Care Assistance Program that assists low-income families to pay for the child care they need in order to work or attend school or training.. The OFS Fraud and Recovery Section – a division of the Louisiana DSS – investigates and seeks prosecution for an estimated 1,000 active benefits fraud cases at any given time.
The OFS Fraud and Recovery Section selected OpenText MBPM to manage its investigative activities. Read how with OpenText MBPM in place, the agency can now process more cases per investigator, monitor case load weaknesses, assess its performance against federal standards, and recoup misused funds in a shorter period of time.