OpenText delivers business value by integrating, analyzing, and communicating structured and unstructured information about an organization in one place. This allows organizations to better define strategies, understand the impact of changes, and monitor performance against its goals.
A view of your enterprise that enables you to understand the relationships between people, processes, information, and technology, and identify the operational changes required to achieve desired business results.
Reach the widest audience of business and IT users to capture more complete requirements and enable innovative design.
OpenText enables organizations to quickly map BPMN-standard process models in Microsoft Visio Premium 2010 and convert them into executable process models. Visio-based business process models can also be imported and stored in our enterprise process repository.
Quickly validate your process model against your business metrics using simulation and what-if analysis.
See the full cascading effects of possible decisions as well as their economic impact on the business.
OpenText’s enterprise architecture and business process repository holds structured and unstructured information about people, processes, information and technology. As an added benefit, instead of building processes from scratch, models in the repository can be reused to providing a standard blueprint for similar operations that will benefit from automation.
By optimizing both structured and unstructured processes, OpenText enables organizations to make quicker decisions and better serve their customers.
Our customers use OpenText business process solutions to improve a singular strategic business operation to hundreds of horizontal business services.
OpenText case management solutions provide an interface that delivers content within the context of work that is done every day. Case folders integrate all of the information needed to process a piece of work.
Rather than toggling between multiple applications, case and knowledge workers have access to content, data, information, and task within a unified work environment. The case folder also provides shared access to case tasks and deadlines.
Managing a case as a single unit composed of independent tasks and
processes – some added at runtime – is a key capability of our case management solutions.
Sometimes processes and the people that work on them need to change in-flight in order to meet changing business demands. Our solution allows organizations to put work into the hands of individuals best suited to handle it.
When managing hundreds or even thousands of workers, it can be difficult to achieve the necessary productivity levels to meet business demand. Now managers can intelligently allocate work based on backlog, processing time, knowledge worker skills, and schedule availability with drag-and-drop work allocation.
Connect workers with other experts to reach decisions faster and improve customer responsiveness. Then capture that knowledge exchange within the case record.
OpenText delivers a role-based user experiences where all participants can more easily do their jobs and ultimately improve critical business processes.
OpenText eliminates the “swivel chair” effect and use of multiple monitors for knowledge workers as they work within a single environment, abstracted from multiple back-end systems.
Easily create and arrange your workspace in a way that best suits the way you work. Bring applications, frequently used websites, and information into one, highly productive environment.
Enable employees to find other people in the enterprise with the expertise they need to resolve work more quickly and with better results. Facilitate communications instantly – linked directly to the work item in question and with a full history of the interaction.
OpenText case management solutions provide an interface that delivers content within the context of work that is done every day. Case folders integrate all of the information needed to process a piece of work.
Our social BPM capabilities consolidate communications into a unified user experience for both mobile and on-premise workers . OpenText provides access to new unstructured information sources like social media stream to enhance situational context, expedite identification of expertise, and improve decision making.
Processes and case work in your business may not always happen on-premise. Our mobile solutions help ensure that your location does not stand in the way of work getting done.
OpenText process analytics support greater awareness and earlier detection of issues affecting customers and critical business operations. With this information, managers can make the minute-to-minute adjustments necessary to keep operations moving without incident.
Sometimes processes and the people that work on them need to change in-flight in order to meet changing business demands. Our solution allows organizations to put work into the hands of individuals best suited to handle it.
OpenText accelerates process application development with over 30 reusable web parts. Each web part is tailored to the specific functions that different roles must perform to do their work. An organization can also choose to create their own web parts and combine them to create customized experiences. Our library of web parts can be integrated with a single mouse click.
No other solution provider integrates content and processes better than OpenText, or enables more fluid communication and collaboration among process workers.
With leading edge document recognition, OpenText can quickly identify, store, and route content to the appropriate process application, knowledge worker, and content management repository.
Our market-leading recognition technology can quickly understand and capture both printed and hand-written information reducing the time for manual data entry and improving processing accuracy.
OpenText provides easy scanning, imaging and indexing of paper documents, as well as capture of electronic documents like PDFs, emails, etc., then serves them to users within pre-built web parts.
Connect workers with other experts to reach decisions faster and improve customer responsiveness. Then capture that knowledge exchange within the case record.
Content related to cases can come from many sources. OpenText BPS solutions integrate scanned documents, images, social communication feeds and more, allowing case workers to make faster decisions and better serve their customers.
OpenText enhances customer interaction capabilities enabling the automation of communications for business-to-business (B2B) and business-to-consumer (B2C) marketing, as well as customer service scenarios during or following process execution.
OpenText enhances customer interaction capabilities enabling the automation of communications for business-to-business (B2B) and business-to-consumer (B2C) marketing, as well as customer service scenarios during or following process execution.
At the same time documents and content are being incorporated into your automated processes, OpenText also ensures the correct rights, record, and archiving attributes and policies are assigned.
OpenText provides secure archiving for process-related content that is transparent to end users. Content is managed throughout the entire lifecycle, from creation through publication, to archival and eventual destruction.
Business managers use near real time dashboards to track and respond to faster business cycles and constantly shifting business patterns.
managerView 3.0 now supports SQL Server 2012!
OpenText provides out-of-the-box reports and dashboards to monitor all levels of the business, including end-to-end process status, team performance, and even personal productivity.
managerView 3.0 now supports SQL Server 2012!
Executives have always needed more intelligence about business operations. We are accelerating the speed of data aggregation, correlation, and visualization to help management make better decisions, even in high volume operations.
OpenText corporate and operational dashboards enable better aggregation, complex event processing, and correlation of data patterns that represent emerging business opportunities or threats. With better visibility and more timely alerts, businesses can improve decisions critical to customer satisfaction and operational success.
OpenText's social BPM capabilities use crowdsourcing to aggregate data, community expertise, and real-time contextual advice to reach decisions faster and improve customer responsiveness.
OpenText supports intelligent workforce allocation enabling business managers to quickly reallocate work based upon multiple data attributes, including: process backlog, processing time, knowledge worker skills, and schedule availability, using drag-and-drop work allocation.
OpenText enables business process analysts to analyze, simulate, and optimize process models using an explicit, systematic approach – an important aspect of goal-driven process operations. Production data can be quickly fed into simulations models to improve the accuracy of simulation baselines and to validate process improvement recommendations.
OpenText supports a variety of choices to best suit technology preferences, deployment timelines, performance expectations, and budgets.
Unlike other BPM providers that require native mobile device platform development, OpenText provides a single design platform for on-premise and mobile applications.
Our application portfolio can be easily expanded and modified. This model-based applications allow you to quickly deliver signature experiences to any group of business users, rather than delivering a one-size-fits-all set of applications to a broad audience or delivering highly personalized services to a select few.
Unlike applications that are highly constricted to one use or department, the process-based models supporting our applications can be modified and re-deployed in a little as a few minutes. We offer a variety of process-based applications the serve various functional areas including: finance, legal, human resources, facilities, IT (including ITIL v3), and many more.
To accelerate the development of your own process-based applications, we have compiled some of our most requested procedures into templates. The templates include process maps and associated forms – providing a starting point for developing your own BPM applications and can be configured and extended to meet your unique process needs.
Use a single, intuitive environment promotes rapid development and iterative design. Design the process, implement rules, specify integrations, and organize user experiences for process-based applications.
Quickly integrate applications, data, and information to the model you wish to execute – all without any coding.
Developers can quickly deliver application mock-ups for process participants with a library of reusable web parts the can be automatically integrated with a single mouse click.
Quickly design user experience mock-ups early in the design phase of a project by utilizing a number of out-of-the-box web parts. Reviewing mock-ups early in the design cycle of a project increases user adoption rates and dramatically minimizes re-work costs.
OpenText’s process repository allows you to store, manage, modify, collaborate on, and track updates to your business processes. The repository not only stores process definitions, other related artifacts and their relationships to people, information, technologies, and business rules
