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Analyst Reports
- Business Service Architecture: Shaping The Services Within Your Business Model Get this report to learn more about how business services and business service architecture can help your organization manage change -- better, faster and easier.
Case Studies
- AAPT Australia Using OpenText ProVision, APPT has developed a business process framework and standards, rolled out an enterprise infrastructure to support the repository, and developed a governance structure to understand the enterprise landscape and formulate clear requirements and solutions,
- Adapt Services Ltd Read how Adapt's implementation of the ITIL-ready OpenText Assure has enabled them to configure each of their client SLAs to match their needs, offer a granular level of support, and respond to unexpected events and failures.
- AMTI Read more about how AMTI is using OpenText MBPM to improve their internal processes for purchasing, travel and support, resulting in faster processing times, fewer data entry errors, improved traceability and increased user satisfaction. AMTI is also extending the solution to support their own clients.
- ANWB Royal Dutch Touring Club Learn how the OpenText solution provided ANWB's Europe-wide emergency center staff with multi-user, real-time access to incident-related documents, ensuring fast resolution of incidents through controlled and automated document workflow.
- ATOS Origin Learn how Atos Origin, an international information technology services company, used OpenText ProVision to reduce change-based defects in an SAP implementation for one of the world's largest consumer products companies.
- British Transport Police Learn how British Transport Police is benefiting from replacing its legacy IT Service Desk with the ITIL-ready OpenText Assure, provided by OpenText and its partner ICCM Solutions.
- Bytes Systems Integration Learn how Bytes Systems Integration, by deploying a progressive IT service management strategy with OpenText and partner ICCM Solutions, was able to streamline and improve their customer support operations while generating additional revenue opportunities for the company.
- Delta Technology LLC Delta Technology LLC is a wholly-owned subsidiary of Delta Air Lines and is Delta's information technology solutions provider. The Business Architecture group selected OpenText ProVision for its ability to successfully document and align every business component - from strategy to underlying technology components which support its strategy.
- DePaul University Read more about how DePaul University used OpenText MBPM to create a solution where users could initiate and complete tasks ranging from creating and filling out work order forms, getting approval, and routing associated questions, actions, documents and decisions to the correct people via a Web browser interface.
- Dyonyx Read more about how Dyonyx used OpenText ProVision to develop the cyber security standards implementation process for a major electric utility.
- HP Consulting & Integration HP consultants are using OpenText ProVision to solve customer problems in a very unique way. This particular case study touches on how they have been able to enhance "Best Practices for Service Desk" and retrofit Change Management at Alcatel-Lucent using ProVision.
- London Underground In 2002, London Underground decided to use OpenText MBPM to improve its Incident Reporting process, known internally as EIRF. Using EIRF, more than 3,000 users across LUL can submit incidents electronically and the system enforces collection of all information it needs for any given incident and reduces errors in filling out forms manually.
- Lufthansa Miles & More Using OpenText MBPM, partner arvato developed a project called SWIMM - Scanning & Workflow Integration Miles & More - to redesign and automate Lufthansa's Miles & More procedures. Learn more about how the solution has helped decrease transport and logistics costs and accelerated customer response times.
- Malcolm Pirnie Malcolm Pirnie uses OpenText ProVision to help its clients enable complex business process change and to ensure alignment with strategic priorities. It has helped its client minimize risk through multi-dimensional modeling and simulation and built client confidence through dynamic, multi-dimensional "'as is" and "should be" models.
- MediaFLO USA, Inc. MediaFLO’s strategy was to implement business process modeling as an effective and innovative approach to QMS and ISO. Learn how OpenText ProVision was chosen as the enterprise modeling solution for the initiative.
- Micro Focus See how Micro Focus' OpenText implementation is not just a new IT Service Management Solution, but one that has the capabilities of improving organizational efficiencies across multiple departments such as Facilities, Finance and Marketing, with benefits being realized within only four months.
- Miller Valentine Miller Valentine Group appointed OpenText to provide an advanced IT Service Management Solution based upon Business Process Management (BPM) architecture. Learn how the flexibility of the OpenText Assure solution has enabled Miller Valentine to transform the way their IT department serves the business.
- MTN Group Using OpenText to digitize a formerly cumbersome paper-driven contract application process, MTN was able to reduce the time taken for new customer approvals, reduce the administrative overhead and the associated complications of the retention of paper records.
- New Trier Township High School New Trier turned to OpenText and its consulting partner Infiniron to automate various internal processes. OpenText MBPM is now being used by the school’s support staff and faculty across both campuses for processes ranging from supply requisition to student services.
- New York State Higher Education Services Corporation (HESC) HESC created a data-driven platform using Integration Manager (MIM) - the system-based process management and integration component of the OpenText MBPM suite - to automate the financial aid lifecycle of files.
- Nottingham University The University of Nottingham used OpenText MBPM to develop an automated Authority to Fill a Post process. The new system allows management and staff to initiate and track the status of requests throughout the process.
- Polkomtel S.A. Polkomtel selected OpenText to help manage continued growth and the bureaucracy that came with its expansion. OpenText MBPM is being used to improve its internal process controls, provide a more efficient work environment, and maintain a certain level of control and insight over how the business is running.
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- Telenor Group Learn how OpenText was able to deliver a flexible and scalable service desk solution across Telenor's HR, Finance, and IT Service Centers.
- Vertex Using OpenText ProVision, Vertex significantly enhanced its SAS 70 initiatives, and achieved clear process improvement in areas such as tax content management, human resources, and post-acquisition integration.
- Vodafone Italia Learn how Vodafone Italia automated customer contracts processing, increased account activations and operating margins, eliminated data errors, and improved activation process monitoring with OpenText Business Process Solutions.
- World Intellectual Property Organization (WIPO) WIPO used OpenText MBPM to create a new electronic leave request system that has reduced the time spent by employees and managers in handling leave requests. Now a process that previously took three to four days can be completed in fifteen to thirty minutes.
Datasheets
- Business Performance Intelligence for Knowledge Exchange Learn how the OpenText Business Performance Intelligence (BPI) for ProVision/Knowledge Exchange helps unlock Enterprise Architecture information for business architects, practitioners, and business executives alike.
- Business Transformation Platform With a focus on helping organizations achieve their revenue and profitability goals through better visibility, resource optimization, operational efficiency and agility, OpenText alone combines the capabilities of enterprise architecture (EA) and IT planning, business process analysis (BPA), and business process management (BPM) into an integrated software suite, enabling organizations to drive greater improvements faster than any other vendor providing an offering in one of these areas.
- Case360 See why organizations are turning to adaptive case management to better serve knowledge work requirements, reaching beyond traditional technology and mindset to be more dynamic and collaborative.
- Information Outsourcing Services OpenText helps businesses optimize document management processes - ensuring the right people have access to the right information at the right time.
- MBPM for Microsoft Office As a Gold Certified Microsoft Partner, OpenText enables you to leverage the latest in Microsoft technology to provide you with a powerful, flexible, and seamless solution for your business improvement projects. Access OpenText Metastorm BPM (MBPM) applications directly through SharePoint, Word, Excel, Outlook, and even PowerPoint to complete, monitor and report on your organization's work - wherever it's most convenient.
- Metastorm BPM OpenText MBPM delivers a comprehensive solution to make your vision for business improvement a reality. Whether it's customer on-boarding, case management, new product introduction, or regulatory compliance, OpenText MBPM customers are empowered by our visual design environment to rapidly develop and deliver improvements that allow you to outperform business goals.
- MIM for CICS OpenText MIM CICS frees and enables your CICS applications and data without requiring massive efforts to upgrade systems, add new and foreign architectures, or re-train staff.
- MIM for Managed File Transfer OpenText's comprehensive data integration solution offers you a unique process-centric approach that rapidly addresses integration challenges that result from the highly diverse range of systems, applications and data sources in today's enterprise. OpenText Metastorm Integration Manager Managed File Transfer (MIM MFT) provides the facilities required to integrate data across all popular computing platforms and data sources.
- MIM Integration Server Unlike point-to-point integration techniques, OpenText MIM Integration Server orchestrates, manages, and tracks multiple business processes and their activities across diverse system interfaces throughout your enterprise.
- Mobile BPM Learn how OpenText Mobile BPM for MBPM enables you to contribute to and advance your business processes via iPhone, iPad, Blackberry, or Android devices.
- Oil and Gas Upstream Operations OpenText's capabilities can enable you to optimize your Upstream operations to advance your position in the global marketplace.
- OpenText Business Process & Case Management Solutions This brochure provides an extensive overview of OpenText's business process and case management solutions - complete with example screen shots.
- OpenText managerView See how OpenText managerView is the only solution that gives you the visibility into both your processes and the people that support them to ensure you meet your business goals.
- OpenText Shared Services Center for IT Learn how you can use process-based applications to continuously improve IT Services.
- Process Discovery Made Easy: With Microsoft Visio 2010 and OpenText analystView Learn how with Microsoft Visio 2010 and OpenText's analystView add-in, business analysts and process professionals now have access to powerful ready-to-use process discovery, analysis, and collaboration capabilities.
- ProVision ProVision enables you to capture, present and analyze your entire enterprise - resulting in a thorough understanding of the cause-effect relationships between business strategy, business processes and the systems and technology that support them.
- Smart Business Workspace The OpenText Smart Business Workspace delivers a personalized working environment for the OpenText Metastorm platform that you create and arrange in a way that best suits the way you work. Create a single place to access your applications, other websites, and to find and collaborate with others - allowing you to get more done and make decisions faster.
- Transform Your Business with OpenText Process and Case Management Learn how OpenText's persona-based Business Process Management Suite (BPMS) delivers an evolutionary approach to process improvement initiatives.
Videos
- Delta Technology LLC Customer Story Delta Technology LLC is a wholly-owned subsidiary of Delta Air Lines and is Delta's information technology solutions provider. The Business Architecture group selected OpenText ProVision for its ability to successfully document and align every business component - from strategy to underlying technology components which support its strategy.
- HP Consulting & Integration Customer Story HP Consulting offers a rich portfolio of services which enable greater business agility for its clients. Its consultants are using the OpenText ProVision Enterprise Architecture (EA) and Business Process Analysis (BPA) software to solve customer problems in a very unique way. Watch this video to learn why organizations invest in Enterprise Architecture
- IKON Office Solutions Customer Story IKON Office Solutions is the world's largest independent channel for copier, printer and MFP technologies. IKON has used the OpenText MBPM software to automate its Sales Order process. The process was standardized and improved, providing end-to-end visibility of critical business and process data.
- OpenText Business Process Solutions - Make Every Moment Matter Make every moment matter in your business. Start the process improvement journey with OpenText Business Process Solutions.
- Renaissance Associates Renaissance Associates is an engineering consulting firm that supports the U.S. Department of Defense. The firm uses the OpenText ProVision software to implement Enterprise Architectures for its clients. This video discusses its implementation at the Program Executive Office Soldier.
White Papers
- 5 Steps to Choosing the Right BPM Suite BPM Suites can deliver significant business benefits and fast ROI - but only if you choose the right one. This white paper explains the five steps to selecting an appropriate BPM suite to meet your specific needs and details the best practices for accomplishing each step.
- Aligning Strategy with Execution - The Secret to Success Strategy and goals set direction, but execution drives results. How can you unify these often disparate paths? The focus of this paper is helping you figure out how to align strategy, analysis, and execution. The secret to success is simple - close the gaps. Eliminate the silos by closing the gaps that exist between them.
- BPM Primer Just getting started in BPM? This is the perfect document for you. Learn the BPM Fundamentals (A-Z) with this informative whitepaper.
- Building a Business Case for BPM - A Fast Path to Results You've identified a set of challenges that could be addressed by a BPM solution. This white paper explains how to build a business case for BPM and gain and maintain the executive sponsorship required for a successful BPM project. Includes a customer case study and sample ROI model.
- Business Process Analysis The push is on for organizations to improve their competitive posture by improving the quality of goods and services, streamlining design and production, minimizing costs and increasing revenue. To accomplish these objectives, an enterprise must optimize its operations. This white paper presents a model-driven approach for business process improvement leveraging OpenText ProVision.
- Case Management: Addressing Unique BPM Requirements Understand case management in the context of Business Process Management in this industry report from Bruce Silver; including typical case management scenarios and what to look for in a case management product.
- Demonstrate Business Value Through Application Portfolio Management Even with the right tools in place, organizations must adopt cultural changes to achieve the promise of application portfolio management (APM). To faciliate full contribution from the business, a top-down approach has proven most successful, wherein executive-level management assigns one or more APM champions. Additionally, organizations shold partner with a vendor offering a comprehensive APM solution that supports both business and IT needs.
- Increasing IT Value by Connecting Strategy and Execution Connecting strategy and execution aligns IT with business goals and delivers true value to the organzation. This white paper discusses the strategies for aligning IT and businesses as well as the benefits gained when these two often disparate organizational functions collaborate and integrate.
- Microsoft SharePoint as the Cornerstone of Your Enterprise Process Platform If your organization is already using SharePoint, read this document to better understand how to leverage that investment toward improving enterprise process performance and operations.
- Moving Enterprise Architecture Teams Out of IT and Into the Business Fusing Enterprise Architecture (EA) and the business requires a fundamental shift in the way IT and the business think about each other. This shift will only occur if executives and individuals from both sides realize the business imperative and support the steps necessary to make it happen. In the end, open communications between the business and IT - at all levels - will be crucial to EA's impact on the bottom line.
- Successful Enterprise Architecture Successful alignment of business and IT maximizes enterprise performance. This white paper describes how organizations can achieve alignment through Enterprise Architecture and provides practical guidance on the steps required to begin putting an Enterprise Architecture in place.
- What to Look For in a Case Management Platform Find out how selecting the right case management solution - with the right partner - can drive immediate value for your organization, give you a competitive advantage, and improve business performance.
- When BPM Emphasizes People Before Process The critical links in the process success chain are represented by the activities, wants and needs of all the people involved in the process. From conception to operation - then on to adaptation - process success is determined by the ability of people to interact with processes in a simple, personal and meaningful way. Each major persona group is explained here in detail.
- Winning in the New Normal: Adaptive Case Management Strategies to Deal with Business as it Happens Think case management is not for you, it's time to think again. This paper reviews examples of the dramatic business impact case management process improvements can have across a variety of industries, including best practice implementations and proven results. We will also highlight winning case management strategies that improve decision making, eliminate paperwork from process, and enhance the overall customer experience.
