Platforms
Industry > Public Sector
Analyst Reports
- Business Service Architecture: Shaping The Services Within Your Business Model Get this report to learn more about how business services and business service architecture can help your organization manage change -- better, faster and easier.
Case Studies
- Adapt Services Ltd Read how Adapt's implementation of the ITIL-ready OpenText Assure has enabled them to configure each of their client SLAs to match their needs, offer a granular level of support, and respond to unexpected events and failures.
- AES PHEAA See how AES deployed OpenText's BPM Suite to automate their business processes, increase document access efficiency, and reduce document processing and storage costs. The new system affords them with 24x7 availability, disaster recovery procedures, improved loan processing, and provides the necessary scalability to support future growth.
- AMTI Read more about how AMTI is using OpenText MBPM to improve their internal processes for purchasing, travel and support, resulting in faster processing times, fewer data entry errors, improved traceability and increased user satisfaction. AMTI is also extending the solution to support their own clients.
- Bexar County District Clerk Bexar County deployed the OpenText BPS suite to provide faster and more secure access to information for citizens of Bexar County, reduce costs for the department, and consolidate case file information into digital format to streamline access.
- British Transport Police Learn how British Transport Police is benefiting from replacing its legacy IT Service Desk with the ITIL-ready OpenText Assure, provided by OpenText and its partner ICCM Solutions.
- Bytes Systems Integration Learn how Bytes Systems Integration, by deploying a progressive IT service management strategy with OpenText and partner ICCM Solutions, was able to streamline and improve their customer support operations while generating additional revenue opportunities for the company.
- City of Norfolk The City of Norfolk turned to OpenText MBPM to automate its processes city-wide. Since most city functions are process-driven, OpenText MBPM gives the City of Norfolk the tool it needs to automate endless applications - therefore enabling them to be more efficient and to increase accountability.
- City of Richmond The City of Richmond is using OpenText MBPM to help take control of its processes through automation. Implementing OpenText MBPM has given the city the ability to make the right strategic decisions on how to streamline and improve its operations - allowing them to create greater efficiency and improve citizen service.
- City of Vancouver By deploying OpenText BPS, the City of Vancouver was able to reduce processing time from weeks to days, saved nearly $400,000 a year by eliminating the need to manually search for records to answer inquiries, and ensured compliance with hundreds of regulatory issues.
- City of Winston-Salem The City of Winston-Salem selected OpenText MBPM to support a Web-enabled, streamlined, collaborative procurement process to facilitate collaboration between internal departments and external vendors.
- El Paso County By automating its Agenda Management process using OpenText MBPM, the county will be able to digitize and aggregate all the backup data from the various departments at the commissioners’ offices and then enable each of the users to have insight into where these items are in the process and when they are approved to go on the BoCC agenda.
- Hampshire County Council The Hampshire County Council selected the OpenText MBPM Suite to create OT Direct, a collaborative call center and case management solution.
- Kansas Department of Corrections Learn how KDOC used OpenText ProVision to employ enterprise architecture as a mature strategy for integrating business with technology in order to produce a long-term roadmap for the organization.
- LA County After evaluating Proposition 69, the LAC Information Systems Advisory Body (ISAB) turned to OpenText to help develop a centralized, web-based DNA Offender Tracking System (DOTS) using our case management solution.
- Louisiana Department of Social Services The OFS Fraud and Recovery Section selected OpenText MBPM to manage its investigative activities. Read how with OpenText MBPM in place, the agency can now process more cases per investigator, monitor case load weaknesses, assess its performance against federal standards, and recoup misused funds in a shorter period of time.
- Micro Focus See how Micro Focus' OpenText implementation is not just a new IT Service Management Solution, but one that has the capabilities of improving organizational efficiencies across multiple departments such as Facilities, Finance and Marketing, with benefits being realized within only four months.
- Mid Devon District Council Mid Devon District Council sought to better serve citizens through improved customer service and increased efficiency. To address these challenges the Council invested in e-Service Desk from ICCM which is built on top of OpenText MBPM.
- Miller Valentine Miller Valentine Group appointed OpenText to provide an advanced IT Service Management Solution based upon Business Process Management (BPM) architecture. Learn how the flexibility of the OpenText Assure solution has enabled Miller Valentine to transform the way their IT department serves the business.
- Northamptonshire Fire and Rescue OpenText MBPM has enabled Northamptonshire Fire and Rescue to improve its operations and regulatory compliance. The added visibility, accountability and enhanced functionality at reduced cost ensure that Northamptonshire delivers superior, life-saving service to its citizens.
- NY State Teachers' Retirement System Learn how NYSTRS has trimmed months off member application processing time, gained greater control of workflows, is able to measure staff productivity, and has dramatically improved service to members.
- Philippines Land Transport Office Learn how by leveraging OpenText business process solutions, the Philippines Land Transport Office (LTO) was able to convert all of its paper-based application and processing forms into an electronic process management system, transforming the LTO into a tight, highly efficient organization.
- Pinellas County - Clerk of the Circuit Court Read more about how Pinellas County implemented OpenText to serve as the foundation for a new official records repository. Today, official records are imaged into the system where OpenText's case management technology is responsible for managing requests, pulling inquiries, and providing a reliable platform for future growth.
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- Salt River Project OpenText ProVision is an integral part of SRP's BPM Practice area. Utilizing this software, the Business Process Solutions group can create vision models that give organizational management insight and direction before taking on a work effort.
- Stirling Council Learn how Stirling Council chose OpenText MBPM as a backbone to drive processes within and between its contact center and service departments.
- Telenor Group Learn how OpenText was able to deliver a flexible and scalable service desk solution across Telenor's HR, Finance, and IT Service Centers.
- Texas Secretary of State Learn how OpenText BPM has extended the reach of the Business and Filings division via their Web site, eliminating manual copy tasks and improving service to the public, reduced labor-intensive tasks required to support public requests for information and records, and made corporate certificates available online.
- The United States Army Human Resources Command The U.S. Army Human Resources Command uses OpenText MIM (formerly Metastorm Integration Manager) to transfer, store and integrate hundreds of thousands of sensitive personnel records in near real time.
- The United States Army National Guard The U.S. Army National Guard is using OpenText MBPM to automate key business processes and reduce administrative costs for the Yellow Ribbon Program, which provides support for soldiers and their families during mobilization and as they reintegrate into society.
- U. S. Social Security Administration, Office of the Inspector General OIG is currently using OpenText MBPM as the basis for its National Investigative Case Management System (NICMS). The NICMS is used by SSA to track detailed information pertaining to allegations and cases of fraud, waste and abuse in SSA programs.
- U.S. Department of Justice - Office of Federal Detention Trustee Using OpenText MBPM, the DOJ OFDT created eDesignate - a paperless case management system that support cross-agency collaboration on detention issues. The system is used to manage the prisoner designation process from the Courts, the United Marshals Service (USMS), and the Federal Bureau of Prisons (BOP).
- United States Air Force The U.S. Air Force uses OpenText ProVision and OpenText MBPM for Lean Six Sigma. Learn how the Common Integration Environment Business Process Reengineering Transition resulted in increased efficiencies, reduced costs, enhanced productivity, and significant ROI.
- US Department of Homeland Security Read how the US DHS deployed Case360 as the enterprise solution for handling eFOIA requests, putting an end to their manual, paper-based processes while improving operations and responsiveness.
- US Department of Homeland Security - Chicago District Office Read how OpenText MBPM has helped the Chicago District Office increase productivity and efficiency, improve customer satisfaction through faster response times and drastically reduce its backlog of correspondence.
Datasheets
- Business Performance Intelligence for Knowledge Exchange Learn how the OpenText Business Performance Intelligence (BPI) for ProVision/Knowledge Exchange helps unlock Enterprise Architecture information for business architects, practitioners, and business executives alike.
- Business Transformation Platform With a focus on helping organizations achieve their revenue and profitability goals through better visibility, resource optimization, operational efficiency and agility, OpenText alone combines the capabilities of enterprise architecture (EA) and IT planning, business process analysis (BPA), and business process management (BPM) into an integrated software suite, enabling organizations to drive greater improvements faster than any other vendor providing an offering in one of these areas.
- Case360 See why organizations are turning to adaptive case management to better serve knowledge work requirements, reaching beyond traditional technology and mindset to be more dynamic and collaborative.
- Information Outsourcing Services OpenText helps businesses optimize document management processes - ensuring the right people have access to the right information at the right time.
- MBPM for Microsoft Office As a Gold Certified Microsoft Partner, OpenText enables you to leverage the latest in Microsoft technology to provide you with a powerful, flexible, and seamless solution for your business improvement projects. Access OpenText Metastorm BPM (MBPM) applications directly through SharePoint, Word, Excel, Outlook, and even PowerPoint to complete, monitor and report on your organization's work - wherever it's most convenient.
- Metastorm BPM OpenText MBPM delivers a comprehensive solution to make your vision for business improvement a reality. Whether it's customer on-boarding, case management, new product introduction, or regulatory compliance, OpenText MBPM customers are empowered by our visual design environment to rapidly develop and deliver improvements that allow you to outperform business goals.
- MIM for CICS OpenText MIM CICS frees and enables your CICS applications and data without requiring massive efforts to upgrade systems, add new and foreign architectures, or re-train staff.
- MIM for Managed File Transfer OpenText's comprehensive data integration solution offers you a unique process-centric approach that rapidly addresses integration challenges that result from the highly diverse range of systems, applications and data sources in today's enterprise. OpenText Metastorm Integration Manager Managed File Transfer (MIM MFT) provides the facilities required to integrate data across all popular computing platforms and data sources.
- MIM Integration Server Unlike point-to-point integration techniques, OpenText MIM Integration Server orchestrates, manages, and tracks multiple business processes and their activities across diverse system interfaces throughout your enterprise.
- Mobile BPM Learn how OpenText Mobile BPM for MBPM enables you to contribute to and advance your business processes via iPhone, iPad, Blackberry, or Android devices.
- OpenText Business Process & Case Management Solutions This brochure provides an extensive overview of OpenText's business process and case management solutions - complete with example screen shots.
- OpenText managerView See how OpenText managerView is the only solution that gives you the visibility into both your processes and the people that support them to ensure you meet your business goals.
- OpenText Shared Services Center Learn how you can use process-based applications to continuously improve business and IT Services.
- OpenText Shared Services Center for IT Learn how you can use process-based applications to continuously improve IT Services.
- Process Discovery Made Easy: With Microsoft Visio 2010 and OpenText analystView Learn how with Microsoft Visio 2010 and OpenText's analystView add-in, business analysts and process professionals now have access to powerful ready-to-use process discovery, analysis, and collaboration capabilities.
- ProVision ProVision enables you to capture, present and analyze your entire enterprise - resulting in a thorough understanding of the cause-effect relationships between business strategy, business processes and the systems and technology that support them.
- ProVision for Federal OpenText ProVision for Federal is a comprehensive suite for enterprise architecture, process discovery and business process analysis. Key organizational resources - including systems, data, resources, finances, processes, products, and suppliers - and their inter-dependencies can be modeled, shared, and refined in a standalone or collaborative environment.
- Smart Business Workspace The OpenText Smart Business Workspace delivers a personalized working environment for the OpenText Metastorm platform that you create and arrange in a way that best suits the way you work. Create a single place to access your applications, other websites, and to find and collaborate with others - allowing you to get more done and make decisions faster.
- Transform Your Business with OpenText Process and Case Management Learn how OpenText's persona-based Business Process Management Suite (BPMS) delivers an evolutionary approach to process improvement initiatives.
Videos
- City of Norfolk Customer Story The City turned to OpenText MBPM to automate its processes city-wide. Since most City functions are process-driven, OpenText MBPM gives the City the tool it needs to automate endless applications - therefore enabling the City to be more efficient and to increase accountability.
- City of Philadelphia Customer Story The City of Philadelphia, one of the largest cities in the United States, has deployed the OpenText MBPM software as the platform for citywide enterprise process automation.
- City of Richmond Customer Story The City of Richmond is using OpenText MBPM to help take control of its processes through automation. Implementing OpenText MBPM has given the City the ability to make the right strategic decisions on how to streamline and improve its operations - allowing them to create greater efficiency and improve citizen service.
- OpenText Business Process Solutions - Make Every Moment Matter Make every moment matter in your business. Start the process improvement journey with OpenText Business Process Solutions.
White Papers
- 5 Steps to Choosing the Right BPM Suite BPM Suites can deliver significant business benefits and fast ROI - but only if you choose the right one. This white paper explains the five steps to selecting an appropriate BPM suite to meet your specific needs and details the best practices for accomplishing each step.
- Aligning Strategy with Execution - The Secret to Success Strategy and goals set direction, but execution drives results. How can you unify these often disparate paths? The focus of this paper is helping you figure out how to align strategy, analysis, and execution. The secret to success is simple - close the gaps. Eliminate the silos by closing the gaps that exist between them.
- BPM Primer Just getting started in BPM? This is the perfect document for you. Learn the BPM Fundamentals (A-Z) with this informative whitepaper.
- Building a Business Case for BPM - A Fast Path to Results You've identified a set of challenges that could be addressed by a BPM solution. This white paper explains how to build a business case for BPM and gain and maintain the executive sponsorship required for a successful BPM project. Includes a customer case study and sample ROI model.
- Business Process Analysis The push is on for organizations to improve their competitive posture by improving the quality of goods and services, streamlining design and production, minimizing costs and increasing revenue. To accomplish these objectives, an enterprise must optimize its operations. This white paper presents a model-driven approach for business process improvement leveraging OpenText ProVision.
- Case Management: Addressing Unique BPM Requirements Understand case management in the context of Business Process Management in this industry report from Bruce Silver; including typical case management scenarios and what to look for in a case management product.
- Demonstrate Business Value Through Application Portfolio Management Even with the right tools in place, organizations must adopt cultural changes to achieve the promise of application portfolio management (APM). To faciliate full contribution from the business, a top-down approach has proven most successful, wherein executive-level management assigns one or more APM champions. Additionally, organizations shold partner with a vendor offering a comprehensive APM solution that supports both business and IT needs.
- Increasing IT Value by Connecting Strategy and Execution Connecting strategy and execution aligns IT with business goals and delivers true value to the organzation. This white paper discusses the strategies for aligning IT and businesses as well as the benefits gained when these two often disparate organizational functions collaborate and integrate.
- Microsoft SharePoint as the Cornerstone of Your Enterprise Process Platform If your organization is already using SharePoint, read this document to better understand how to leverage that investment toward improving enterprise process performance and operations.
- Moving Enterprise Architecture Teams Out of IT and Into the Business Fusing Enterprise Architecture (EA) and the business requires a fundamental shift in the way IT and the business think about each other. This shift will only occur if executives and individuals from both sides realize the business imperative and support the steps necessary to make it happen. In the end, open communications between the business and IT - at all levels - will be crucial to EA's impact on the bottom line.
- Successful Enterprise Architecture Successful alignment of business and IT maximizes enterprise performance. This white paper describes how organizations can achieve alignment through Enterprise Architecture and provides practical guidance on the steps required to begin putting an Enterprise Architecture in place.
- What to Look For in a Case Management Platform Find out how selecting the right case management solution - with the right partner - can drive immediate value for your organization, give you a competitive advantage, and improve business performance.
- When BPM Emphasizes People Before Process The critical links in the process success chain are represented by the activities, wants and needs of all the people involved in the process. From conception to operation - then on to adaptation - process success is determined by the ability of people to interact with processes in a simple, personal and meaningful way. Each major persona group is explained here in detail.
- Winning in the New Normal: Adaptive Case Management Strategies to Deal with Business as it Happens Think case management is not for you, it's time to think again. This paper reviews examples of the dramatic business impact case management process improvements can have across a variety of industries, including best practice implementations and proven results. We will also highlight winning case management strategies that improve decision making, eliminate paperwork from process, and enhance the overall customer experience.
