Platforms
Type > Case Studies
- 1199 NBPF Read about how 1199 NBPF deployed OpenText MBPM to help re-engineer their Pension Department operations by automating and controlling the complex, multi-step processing of more than 5,000 monthly applications.
- AAPT Australia Using OpenText ProVision, APPT has developed a business process framework and standards, rolled out an enterprise infrastructure to support the repository, and developed a governance structure to understand the enterprise landscape and formulate clear requirements and solutions,
- Acerta Used within both Acerta's Family Allowance Fund and Social Insurance Fund, OpenText's process management solutions enabled Acerta to minimize storage requirements, prevent files from being mislaid, and have simultaneous multiple-user access to documents for enhanced customer service.
- Achmea Achmea has implemented OpenText's Business Process Management solution for the efficient, digitized performance of all of its policy records management tasks, resulting in increased productivity by more than 20%, and greater customer satisfaction.
- Adapt Services Ltd Read how Adapt's implementation of the ITIL-ready OpenText Assure has enabled them to configure each of their client SLAs to match their needs, offer a granular level of support, and respond to unexpected events and failures.
- ADP Netherlands Using OpenText MBPM (formerly Metastorm BPM), ADP Netherlands has developed a more efficient managed services payroll process with less human intervention and better process management.
- ADP Streamline Learn how by using OpenText MBPM (formerly Metastorm BPM), ADP Streamline developed a secure, online environment for clients to access critical information through a Web interface and electronically manage all payroll procedures in one place.
- Aegon Learn how OpenText's solution has enabled AEGON to more efficiently control the over 50,000 inbound invoices, reducing their invoice processing time by a month.
- AES PHEAA See how AES deployed OpenText's BPM Suite to automate their business processes, increase document access efficiency, and reduce document processing and storage costs. The new system affords them with 24x7 availability, disaster recovery procedures, improved loan processing, and provides the necessary scalability to support future growth.
- AKPK Suffering from manual processes and a growing number of applicants enrolling in their Debt Management Program, AKPK deployed OpenText MBPM to help manage the automation of their business processes. Learn how AKPK reduced the average turnaround time for processing customer applications from 60 days to within 30 days.
- Allen & Overy LLP Allen & Overy selected OpenText MBPM to automate its matter inception process firm-wide. The firm began with a pilot system and today its production system is at an advanced stage and is integrated into the firm’s Thomson Elite system.
- Alliance Healthcare Alliance Healthcare (Distribution) Ltd. uses OpenText MBPM to manage its Trading Agreement Proposal (TAP) process – a critical set of procedures related to bringing on new customers and agreeing to the contract terms. Learn how OpenText MBPM helped transform these manual procedures into an automated, streamlined, and highly efficient process.
- AMEC Learn how AMEC, an international engineering and project management company, is successfully using the OpenText Business Transformation Platform to support its enterprise-wide "Operational Excellence" business transformation effort.
- AmerisourceBergen Read about how AmerisourceBergen used OpenText MBPM to transform its Contract & Chargeback process, and after its initial success moved to an enterprise-wide deployment. The company also established a Process Center of Excellence and has saved millions of dollars by establishing BPM as a credible and critical part of its IT and business infrastructure.
- AMTI Read more about how AMTI is using OpenText MBPM to improve their internal processes for purchasing, travel and support, resulting in faster processing times, fewer data entry errors, improved traceability and increased user satisfaction. AMTI is also extending the solution to support their own clients.
- Anthem Blue Cross Blue Shield Anthem deployed OpenText's BPM Suite to eliminate its paper-based processes and streamline its claims processing operations to provide world-class service and processing efficiency.
- ANWB Royal Dutch Touring Club Learn how the OpenText solution provided ANWB's Europe-wide emergency center staff with multi-user, real-time access to incident-related documents, ensuring fast resolution of incidents through controlled and automated document workflow.
- ATOS Origin Learn how Atos Origin, an international information technology services company, used OpenText ProVision to reduce change-based defects in an SAP implementation for one of the world's largest consumer products companies.
- AXA AXA deployed OpenText's solution to integrate its business units' workflow and develop a sophisticated case management system. The bank now provides better and faster customer service while cutting operational costs.
- Bachman Group Learn more about how Bachmann used OpenText MBPM to standardize and automate core business processes and assist with "'Know Your Client" compliance.
- Baker Hostetler Baker Hostetler turned to OpenText MBPM to automate processes across the practice. Learn more about how Baker Hostetler has leveraged the OpenText technology to successfully automate its New Business Intake process and revamp other core procedures - increasing overall efficiency and significantly expediting process life-cycles.
- Banca Popolare di Sondrio Read how Banca Popolare di Sondrio is using OpenText MBPM and OpenText ProVision to fulfill its business process analysis (BPA) and business process management (BPM) needs to transform the business, especially around Mortgage Loan Processing, Dossier Management, and Digital Signatures.
- Bendigo Bank Learn how Bendigo Bank has used OpenText MBPM for Dispute Resolution Management, achieving an 80% reduction in its Dispute Resolution procedural errors, faster resolution of customer queries, and increased turnaround on cardholder reimbursements.
- Bexar County District Clerk Bexar County deployed the OpenText BPS suite to provide faster and more secure access to information for citizens of Bexar County, reduce costs for the department, and consolidate case file information into digital format to streamline access.
- Biomedical Systems Case Study At Biomedical Systems, processing each of the 10,000 electrocardiograms (ECGs) it receives each month required at least one hour of labor, with average turnaround times of two days. Learn how the company used Microsoft SharePoint Server 2010 to streamline and automate ECG processing, which will lead to faster turnaround times, increased quality, reduced effort and costs, and a greater competitive advantage.
- Blue Rhino Learn how OpenText has helped Blue Rhino become more efficient across its entire organization and maintain compliance with the Sarbanes-Oxley Act of 2002.
- BoatUS Read about how using OpenText BPS has reduced BoatUS's application processing time from two days to 20 minutes, decreased costs across the company, and improved workflow for claims underwriting and records management.
- Boras Hospital As a result of implementing the OpenText BPS solution, the Internal Medicine Department has dramatically reduced the volume of paper files and access to patient records now takes only a matter of seconds.
- British Transport Police Learn how British Transport Police is benefiting from replacing its legacy IT Service Desk with the ITIL-ready OpenText Assure, provided by OpenText and its partner ICCM Solutions.
- Butler Snow Butler Snow automated its New Matter Intake process using OpenText MBPM, which works seamlessly with their Thomson Elite ProLaw system, allowing the firm to realize greater agility and efficiency amongst its people, systems and processes.
- Bytes Systems Integration Learn how Bytes Systems Integration, by deploying a progressive IT service management strategy with OpenText and partner ICCM Solutions, was able to streamline and improve their customer support operations while generating additional revenue opportunities for the company.
- Carlson Marketing Canada Learn how Carlson Marketing Canada was able to integrate OpenText's solution with their Microsoft investments to accelerate processing of proposal requests, enhance data quality, and enable improved worker productivity.
- Channel 4 Channel 4 leverages OpenText MBPM to automate its eCommissioning processes to accept, approve and engage vendors for commissioned work. Read more about how Channel 4 was able to reduce proposal response time from more than 2 weeks to as few as 24 hours and is now able to produce more timely news pieces.
- Chartis See how Chartis was able to reduce submission-to-quote time by 33%, total cost per application more than 60%, and underwriting cycle time from 48 hours to under two hours, while eliminating all paperbased backlogs with OpenText's case management solution.
- CIBA Vision CIBA Vision deployed OpenText solutions to integrate with their SAP/AP systems to improve overall cycle times for AP invoice processing and provide visibility and control to AP administrators.
- CIT Group CIT implemented OpenText MBPM in its Tempe, Jacksonville, Dublin and Canadian service centers among others. With CIT's various operational needs in mind, its Web Customer Service organization has deployed OpenText MBPM in several different ways.
- City of Norfolk The City of Norfolk turned to OpenText MBPM to automate its processes city-wide. Since most city functions are process-driven, OpenText MBPM gives the City of Norfolk the tool it needs to automate endless applications - therefore enabling them to be more efficient and to increase accountability.
- City of Richmond The City of Richmond is using OpenText MBPM to help take control of its processes through automation. Implementing OpenText MBPM has given the city the ability to make the right strategic decisions on how to streamline and improve its operations - allowing them to create greater efficiency and improve citizen service.
- City of Vancouver By deploying OpenText BPS, the City of Vancouver was able to reduce processing time from weeks to days, saved nearly $400,000 a year by eliminating the need to manually search for records to answer inquiries, and ensured compliance with hundreds of regulatory issues.
- City of Winston-Salem The City of Winston-Salem selected OpenText MBPM to support a Web-enabled, streamlined, collaborative procurement process to facilitate collaboration between internal departments and external vendors.
- Cooper Gay OpenText MBPM is being used by Cooper Gay for compliance with FSA regulations with minimal effort and expense, in addition to streamlining business processes enabling employees to focus on more business critical tasks.
- Cooper Tire & Rubber Company Read how Cooper Tire was able to fully deploy OpenText MBPM in less than three months, rolling out an automated process that increased operational efficiency and accelerated time-to-market.
- Cornerstone Tax Advisors Since adopting OpenText MBPM, Cornerstone Tax Advisors have successfully implemented a web-based information submission platform, resulting in standardized templates, improved accuracy and consistency of information across its enterprise.
- Crédit Agricole Learn how Crédit Agricole implemented electronic customer files that enable faster processing, back office optimization and compliance with regulations.
- Credit Lyonnais OpenText BPS provides electronic management of storing, classifying and consulting documents for 35 business specific applications including inheritance, life assurance, securities, electronic cash, etc. resulting in improved customer service and lower operating costs.
- Danone Italy Learn how Danone selected OpenText MBPM software, which was provided and implemented in Italy by partner ICON, to manage the organization of its corporate processes and meet the needs of the Sarbanes-Oxley requirements.
- Delta Technology LLC Delta Technology LLC is a wholly-owned subsidiary of Delta Air Lines and is Delta's information technology solutions provider. The Business Architecture group selected OpenText ProVision for its ability to successfully document and align every business component - from strategy to underlying technology components which support its strategy.
- DePaul University Read more about how DePaul University used OpenText MBPM to create a solution where users could initiate and complete tasks ranging from creating and filling out work order forms, getting approval, and routing associated questions, actions, documents and decisions to the correct people via a Web browser interface.
- Deutsche Post Learn how Deutsche Post was able to consolidate pension benefit processing centers and improve the skill sets and productivity of its employees by deploying OpenText MBPM within the Human Resources division.
- Dexia Bank Learn how Dexia Bank implemented OpenText's case management solution to optimize its document digitization and dossier management processes to increase efficiency and reduce costs.
- Dispute Resolution Services Ltd DRSL needed to manage its core processes more effectively and chose OpenText MBPM to help manage and grow the business while keeping overhead to a minimum and also minimize the potential for error, duplication and data integrity issues in both its everyday work and its formal reporting processes.
- Dr. Scheller Dr Scheller selected OpenText MBPM to create a more efficient product development process with greater transparency for its staff.
- Duane Morris Duane Morris LLP has successfully implemented OpenText MBPM resulting in improved client responsiveness, enhanced productivity, and ensured adherence to business intake rules and ethical standards.
- Dyonyx Read more about how Dyonyx used OpenText ProVision to develop the cyber security standards implementation process for a major electric utility.
- Ehrhardt Keefe Steiner & Hottman PC Learn how EKS&H has used OpenText MBPM to assist with its enterprise-wide automation initiative to help it better serve clients and improve its ability to retrieve customer information and reports when needed.
- El Paso County By automating its Agenda Management process using OpenText MBPM, the county will be able to digitize and aggregate all the backup data from the various departments at the commissioners’ offices and then enable each of the users to have insight into where these items are in the process and when they are approved to go on the BoCC agenda.
- Emergency Medicine Physicians With their OpenText deployment, not only has EMP recognized financial benefits, the system has also enabled the physicians to work more efficiently and effectively by providing quick access to data, and a simple and unique mobile user interface.
- Eniro OpenText MBPM was implemented by Eniro alongside Siebel in its centralized call center operations and now all customer-facing advertising change requests are sent and handled electronically.
- Ergo Hestia Learn how STU Ergo Hestia SA solved its invoice approval challenge with OpenText MBPM, resulting in more efficient, faster, and faultless payments.
- Europ Assistance Europ Assistance used OpenText ProVision to redesign their entire organizational structure in order to be more aligned with customer needs and market trends. Europ Assistance then leveraged the improved design by automating critical processes, such as customer service requests and claims, through OpenText MBPM to ensure a faster and better customer experience and continue to improve those experiences as their business evolves.
- Europabank Learn how the OpenText BPS solution allows Europabank to maintain the highest levels of customer service, including quick access to documents on-screen, faster document processing, and elimination of document loss.
- Export Development Canada OpenText ProVision has enabled Export Development Canada to realign its IT infrastructure around a customer-centric value chain, create a roadmap for SOA, and translate enterprise architecture modeling into true business value.
- Fiat OpenText MBPM is used by Fiat for Invoice Tracking and Verification and gives the company the ability to track the source of incorrect invoices and to address the inaccuracy instantaneously via automated steps.
- First United Bank Read how First United Bank is leveraging Open Text BPS process and case management solution to manage documents, improve processes, manage exceptions, and provide analytics and reporting.
- Freiberger Learn how Freiberger used OpenText MBPM to develop an automated and streamlined new product development process.
- Gaston Memorial Hospital Read why Gaston Memorial Hospital turned to OpenText MBPM to facilitate its transition to an automated organization.
- Geisinger Health System Learn how Geisinger Health System is leveraging OpenText to expand document management beyond the business office and implement new scan/capture and forms processing systems to increase data throughput and capabilities.
- Glacier Financial Services Glacier Financial implemented OpenText MBPM to help grow its business and better serve its clients. Glacier has streamlined the way processes are deployed and now has all client facing processes automated and centrally accessible with the ability to implement new products and processes much easier.
- Globus SB Warenhaus Holding GmbH & Co GLOBUS headquarters is the central location responsible for processing invoices for internal company expenses, such as those arising from the provision of IT or office equipment, or as part of internal building projects. Learn how GLOBUS used OpenText MBPM to automate and improve these formerly manual and paper-based processes.
- Goodmans LLP Learn how OpenText MBPM has provided Goodmans with an enterprise platform to streamline and automate its core administrative and legal procedures.
- Great Clips By adopting OpenText MBPM for its critical franchise relationship management processes, Great Clips has been able to standardize its processes and dramatically improve efficiency and productivity in this core area of its business.
- Hampshire County Council The Hampshire County Council selected the OpenText MBPM Suite to create OT Direct, a collaborative call center and case management solution.
- Highgrove Learn how Highgrove used OpenText MBPM software to rapidly develop powerful and flexible applications for running all client-facing operations.
- HP Consulting & Integration HP consultants are using OpenText ProVision to solve customer problems in a very unique way. This particular case study touches on how they have been able to enhance "Best Practices for Service Desk" and retrofit Change Management at Alcatel-Lucent using ProVision.
- Interpak Books Learn how Interpak Books has successfully deployed robust rules-driven processes using OpenText MBPM, accelerating their logistics supply chain and increasing internal process visibility.
- Irish Life Irish Life implemented OpenText's process solutions to automate workflow, enhance reporting and improve decision making. Learn how Irish Life achieved a 35% increase in productivity and improved customer service.
- Kansas City Power & Light KCP&L deployed process and document management solutions from OpenText BPS to provide a highly scalable document management and workflow system for multiple departments to integrate all customer touch points, increase business speed, and improve customer service.
- Kansas Department of Corrections Learn how KDOC used OpenText ProVision to employ enterprise architecture as a mature strategy for integrating business with technology in order to produce a long-term roadmap for the organization.
- Karolinska Institute The Karolinska Institute deployed the OpenText BPS suite to create a combined archiving and data exchange solution for delivering structured information. It has also allowed for the integration of legacy data and has become a significant part of the hospital’s central patient administration system.
- Kean Miller Kean Miller has successfully implemented OpenText MBPM to streamline its New Business Intake procedure, and further automate its Conflict Approval procedure. Learn how OpenText is helping the firm to become a more paperless practice, broaden its process capabilities, and enabling it to improve productivity and optimize resources.
- Komatsu Komatsu uses OpenText MBPM for their New Product Introduction process that has increased the speed of information and improved collaboration and knowledge share among employees.
- LA County After evaluating Proposition 69, the LAC Information Systems Advisory Body (ISAB) turned to OpenText to help develop a centralized, web-based DNA Offender Tracking System (DOTS) using our case management solution.
- Linklaters Linklaters used OpenText MBPM software as the foundation to create and implement its TRACS tool that manages the creation and tracking of all documents. Integrated into Linklaters existing GLIDE site (Global Linklaters Integration Desktop environment), TRACS enables anyone within the organization to request a document to be created and amended.
- London Underground In 2002, London Underground decided to use OpenText MBPM to improve its Incident Reporting process, known internally as EIRF. Using EIRF, more than 3,000 users across LUL can submit incidents electronically and the system enforces collection of all information it needs for any given incident and reduces errors in filling out forms manually.
- London Verzekeringen Learn how London Verzekeringen deployed OpenText BPS process solution to digitize and manage their documents and automate the processing of applications for new insurance policies, generate new policies, and alter existing policies.
- Louisiana Department of Social Services The OFS Fraud and Recovery Section selected OpenText MBPM to manage its investigative activities. Read how with OpenText MBPM in place, the agency can now process more cases per investigator, monitor case load weaknesses, assess its performance against federal standards, and recoup misused funds in a shorter period of time.
- Lufthansa Miles & More Using OpenText MBPM, partner arvato developed a project called SWIMM - Scanning & Workflow Integration Miles & More - to redesign and automate Lufthansa's Miles & More procedures. Learn more about how the solution has helped decrease transport and logistics costs and accelerated customer response times.
- Malcolm Pirnie Malcolm Pirnie uses OpenText ProVision to help its clients enable complex business process change and to ensure alignment with strategic priorities. It has helped its client minimize risk through multi-dimensional modeling and simulation and built client confidence through dynamic, multi-dimensional "'as is" and "should be" models.
- Mallesons Stephen Jaques Mallesons added OpenText MBPM to its core technology infrastructure to effectively manage its enterprise processes and help establish a corporate-wide BPM initiative to streamline and automate core business processes.
- Martineau Johnson Martineau Johnson chose OpenText MBPM as a backbone to rationalize processes and improve the way in which staff operates with external contacts. Learn how the solution has enabled Martineau Johnson to deliver faster and more efficient internal procedures while freeing up valuable staff time and increasing billable working hours.
- McKenna Long & Aldridge McKenna Long & Aldridge still practices law the old fashioned way, but has used OpenText MBPM for the automation of new client matter intake procedures.
- MediaFLO USA, Inc. MediaFLO’s strategy was to implement business process modeling as an effective and innovative approach to QMS and ISO. Learn how OpenText ProVision was chosen as the enterprise modeling solution for the initiative.
- Metro Health Hospital Learn more about how the hospital has leveraged OpenText MBPM to automate over 40 processes throughout the organization - resulting in significant cost savings, the elimination of numerous paper forms, faster response times, and greater quality control.
- Michael Best & Friedrich LLP Read how Michael Best Friedrich leverages OpenText MBPM for its new matter intake process to improve efficiency, increase approval times, and reduce errors associated with manual entry.
- Micro Focus See how Micro Focus' OpenText implementation is not just a new IT Service Management Solution, but one that has the capabilities of improving organizational efficiencies across multiple departments such as Facilities, Finance and Marketing, with benefits being realized within only four months.
- Mid Devon District Council Mid Devon District Council sought to better serve citizens through improved customer service and increased efficiency. To address these challenges the Council invested in e-Service Desk from ICCM which is built on top of OpenText MBPM.
- Miller Valentine Miller Valentine Group appointed OpenText to provide an advanced IT Service Management Solution based upon Business Process Management (BPM) architecture. Learn how the flexibility of the OpenText Assure solution has enabled Miller Valentine to transform the way their IT department serves the business.
- Morrison & Foerster Morrison Foerster used OpenText MBPM to automate critical legal processes resulting in efficient, adaptable and automated processes, and the ability to document the due diligence that takes place before signing on a new client or taking on a new matter.
- Morse Morse deployed OpenText MBPM as the foundation for its newly-automated Order Management System and enabled it to achieve best practices and adhere to the ISO and SLA standards that are extremely critical to its organization.
- MSB International MSB turned to OpenText MBPM to automate its internal processes in support of its re-focus on customer service. Learn how OpenText MBPM helped the company eliminate extraneous processes giving them the ability to manage critical business processes across multiple locations.
- MTN Group Using OpenText to digitize a formerly cumbersome paper-driven contract application process, MTN was able to reduce the time taken for new customer approvals, reduce the administrative overhead and the associated complications of the retention of paper records.
- Nationwide Building Society Learn how OpenText worked with Nationwide to implement a BPM platform to replace their legacy workflow management solution and improve customer account opening and servicing.
- NCMIC Group, Inc Read about NMIC, who by deploying process and document solutions from OpenText BPS, now enjoys a paperless claims department, automated processes, improved customer service, increased accuracy, easy integration and communication between applications, and the ability to view business levels in real time.
- New Trier Township High School New Trier turned to OpenText and its consulting partner Infiniron to automate various internal processes. OpenText MBPM is now being used by the school’s support staff and faculty across both campuses for processes ranging from supply requisition to student services.
- New York State Higher Education Services Corporation (HESC) HESC created a data-driven platform using Integration Manager (MIM) - the system-based process management and integration component of the OpenText MBPM suite - to automate the financial aid lifecycle of files.
- Newcastle Building Society Learn how Newcastle Building Society replaced their manual, paper-based systems with an integrated OpenText BPM solution that increased their processing time, improved customer service, and has allowed the Newcastle to effectively manage peaks in workload.
- North Staffordshire Health Intelligence Service North Staffordshire NHS Trust created an electronic referral and discharge system using OpenText MBPM, providing faster patient care, improved data accuracy, and visibility into referral delays and bottlenecks.
- Northamptonshire Fire and Rescue OpenText MBPM has enabled Northamptonshire Fire and Rescue to improve its operations and regulatory compliance. The added visibility, accountability and enhanced functionality at reduced cost ensure that Northamptonshire delivers superior, life-saving service to its citizens.
- Nottingham University The University of Nottingham used OpenText MBPM to develop an automated Authority to Fill a Post process. The new system allows management and staff to initiate and track the status of requests throughout the process.
- NY State Teachers' Retirement System Learn how NYSTRS has trimmed months off member application processing time, gained greater control of workflows, is able to measure staff productivity, and has dramatically improved service to members.
- Pannone LLP Pannone turned to OpenText MBPM to automate procedures for new file opening, and now has an enterprise platform to streamline and automate its core legal procedures.
- Philippines Land Transport Office Learn how by leveraging OpenText business process solutions, the Philippines Land Transport Office (LTO) was able to convert all of its paper-based application and processing forms into an electronic process management system, transforming the LTO into a tight, highly efficient organization.
- Pinellas County - Clerk of the Circuit Court Read more about how Pinellas County implemented OpenText to serve as the foundation for a new official records repository. Today, official records are imaged into the system where OpenText's case management technology is responsible for managing requests, pulling inquiries, and providing a reliable platform for future growth.
- Polkomtel S.A. Polkomtel selected OpenText to help manage continued growth and the bureaucracy that came with its expansion. OpenText MBPM is being used to improve its internal process controls, provide a more efficient work environment, and maintain a certain level of control and insight over how the business is running.
- PSCU Financial Services PSCU Financial Services is the nation's largest credit union service organization (CUSO) and serves more than 1,300 financial institutions nationwide. The company used Metastorm Integration Manager to develop and deploy PSCU's Data Gateway Hub.
- Quarles & Brady Striving to achieve automation while maintaining trusted and proven industry expertise with superior customer service, Quarles & Brady chose OpenText MBPM to improve its New Matter Intake process and, ultimately, to integrate with its other systems, revamp other core processes, and enhance overall productivity and efficiency across the practice.
- Resource in Every Category Resource in Every CategoryResource in Every Category Resource in Every Category Resource in Every Category Resource in Every Category Resource in Every Category Resource in Every Category
- Rompetrol Having already been successfully using OpenText ProVision for Enterprise Architecture (EA) and Business Process Analysis (BPA) activities, and OpenText Knowledge Exchange as a collaborative work environment, read about how OpenText MBPM now provides Rompetrol with an easy to use tool that has significantly decreased processing times and increased efficiency across the business.
- RTE Television Learn how RTE Television developed an eCommissioning System using OpenText MBPM that handles the electronic submission of program proposals providing the ability to handle a larger volume with the same staff, and created a self-service website to enable external producers to submit and track program proposals completely online.
- Sagicor Read about how the OpenText BPMS has streamlined Sagicor's processes by eliminating paper and automating workflow. What had been a fairly rigid, sequential, manual process requiring duplicate data entry was redesigned as a flexible, secure, automated and optimized New Business workflow capable of supporting Sagicor's organic growth strategy.
- Salt River Project OpenText ProVision is an integral part of SRP's BPM Practice area. Utilizing this software, the Business Process Solutions group can create vision models that give organizational management insight and direction before taking on a work effort.
- Schottenstein Zox & Dunn Learn how SZD used OpenText MBPM to automate nearly 100 processes across the practice - realizing greater agility and efficiency while significantly improving customer service and employee collaboration.
- Screen Actors Guild / PPHP (SAG) Learn more about how the SAG is now able to balance workloads, integrate audit points into the process, and quickly retrieve claims documents in support of the 750,000 medical claims they receive each year with OpenText's case management solution.
- Seagate The OpenText ProVision Enterprise Modeling software supports model-driven Six Sigma and Lean at Seagate by combining business process modeling and statistical analysis to help improve business processes.
- Stirling Council Learn how Stirling Council chose OpenText MBPM as a backbone to drive processes within and between its contact center and service departments.
- Sumitomo Mitsui Banking Corporation Learn how Sumitomo Mitsui Banking Corporation is using OpenText MBPM for New Customer Intake and Basel II and Patriot Act Compliance.
- Symetra Financial Life Insurance Company Read more about how OpenText's process solution has streamlined Symetra's processes by eliminating the paper and automatically routing electronic documents to their staff and outside vendors. The Life and Investment group realized a 67% increase in work capacity without adding additional staff.
- Telenor Group Learn how OpenText was able to deliver a flexible and scalable service desk solution across Telenor's HR, Finance, and IT Service Centers.
- Telstra Super Learn how Telstra Super's implementation of OpenText's process solution enabled them to boost capture and retention of members, reduce operating costs and improve customer service levels and efficiencies beyond industry averages.
- Texas Secretary of State Learn how OpenText BPM has extended the reach of the Business and Filings division via their Web site, eliminating manual copy tasks and improving service to the public, reduced labor-intensive tasks required to support public requests for information and records, and made corporate certificates available online.
- The Brain Institute As the de facto desktop where documents are created, stored, and shared, learn how the OpenText solution has helped the Brain Institute meet its objective to support multidisciplinary collaboration, especially when it comes to the preparation of grant proposals.
- The United States Army Human Resources Command The U.S. Army Human Resources Command uses OpenText MIM (formerly Metastorm Integration Manager) to transfer, store and integrate hundreds of thousands of sensitive personnel records in near real time.
- The United States Army National Guard The U.S. Army National Guard is using OpenText MBPM to automate key business processes and reduce administrative costs for the Yellow Ribbon Program, which provides support for soldiers and their families during mobilization and as they reintegrate into society.
- Turku University Hospital Learn how Turku University Hospital deployed OpenText BPS to scan, index, and store active and inactive files to create an electronic Patient Record System, convert paper files into microfilm files, and integrate with the central patient record system to move towards a paperless office.
- U. S. Social Security Administration, Office of the Inspector General OIG is currently using OpenText MBPM as the basis for its National Investigative Case Management System (NICMS). The NICMS is used by SSA to track detailed information pertaining to allegations and cases of fraud, waste and abuse in SSA programs.
- U.S. Department of Justice - Office of Federal Detention Trustee Using OpenText MBPM, the DOJ OFDT created eDesignate - a paperless case management system that support cross-agency collaboration on detention issues. The system is used to manage the prisoner designation process from the Courts, the United Marshals Service (USMS), and the Federal Bureau of Prisons (BOP).
- UBS Italia Using OpenText MBPM, UBS Italia was able to gain visibility and control into complex, competing processes, as well as significantly reduce the time spent on new client on-boarding and document archiving.
- United Guaranty Corporation United Guaranty deployed an OpenText case management solution to create a centralized document management repository to provide seamless, automatic process management, and increase employee productivity and satisfaction.
- United Pet Group United Pet Group turned to OpenText MBPM to revamp their Engineering Change Notification process to ensure that products are designed with the appropriate parts and level of input from other departments, thus shortening the engineering process.
- United States Air Force The U.S. Air Force uses OpenText ProVision and OpenText MBPM for Lean Six Sigma. Learn how the Common Integration Environment Business Process Reengineering Transition resulted in increased efficiencies, reduced costs, enhanced productivity, and significant ROI.
- Uppsala University Hospital Learn how OpenText's solution reduced the hospital's manual file handling and space required for physical archiving, protected patient records from being mislaid, and allowed for simultaneous multi-user access to patient records, which enabled the creation of a single patient administration system and a single electronic record for each patient.
- US Department of Homeland Security Read how the US DHS deployed Case360 as the enterprise solution for handling eFOIA requests, putting an end to their manual, paper-based processes while improving operations and responsiveness.
- US Department of Homeland Security - Chicago District Office Read how OpenText MBPM has helped the Chicago District Office increase productivity and efficiency, improve customer satisfaction through faster response times and drastically reduce its backlog of correspondence.
- UST Global UST Global has added OpenText MBPM to its portfolio of solutions that its consultants offer to clients in addition to implementing the software internally. To date, the company has undertaken an in-house development initiative and automated and improved four processes that are key elements that support some of the company’s corporate functions.
- Vertex Using OpenText ProVision, Vertex significantly enhanced its SAS 70 initiatives, and achieved clear process improvement in areas such as tax content management, human resources, and post-acquisition integration.
- Vodafone Italia Learn how Vodafone Italia automated customer contracts processing, increased account activations and operating margins, eliminated data errors, and improved activation process monitoring with OpenText Business Process Solutions.
- Vorys, Sater, Seymour and Pease Vorys, Sater, Seymour & Pease selected OpenText MBPM to begin converting its manual procedures into streamlined, efficient, automated processes. Learn how the firm has leveraged OpenText MBPM across its enterprise for the automation of its most critical legal processes.
- Washington Wizards Learn how the Washington Wizards have increased the productivity, efficiency, and collaboration of the scouting process by implementing OpenText MBPM.
- Webber Wentzel Bowens To help meet compliance requirements, the firm turned to OpenText MBPM and today, WWB has set a standard in South Africa as the first legal firm to properly adopt BPM for FICA compliance.
- Western United Read how Western United reduced costs for processing claims, improved processing performance for their claims and underwriting departments, and improved customer service during a significant growth period.
- World Intellectual Property Organization (WIPO) WIPO used OpenText MBPM to create a new electronic leave request system that has reduced the time spent by employees and managers in handling leave requests. Now a process that previously took three to four days can be completed in fifteen to thirty minutes.
