From first call to resolution… Intuit reduced cycle times to meet anticipated 10X volume growth of incoming disputes.
Solutions > Customer Services
Improve service performance to capitalize on growth opportunities with OpenText solutions that:
- Navigate across channels and legacy systems to provide a consistent customer experience
- Remove paper from the process to reduce the number of "missing in action" items
- Increase representative productivity and decrease response time for growth without incremental staff
- Understand and balance workload to increase effectiveness
- Configure a world-class customer value chain that supports all points of interactions between you and your customers
Featured Solutions for Customer Services:
Citi manages global client transactions 24/7
HP manages their consumer business customer service processes
